Customer service intro

You value your customers, right? So do you invest as much as you should in customer service?

Customer service why

Your customer service team is the face of your business. But most organisations undervalue and fail to measure the performance of this vital business function.

Does your team have the right tools for the job? Are they providing customers with a seamless service across all touchpoints? Are you measuring customer satisfaction to see how well they're doing? Are you rewarding good performance and solving where things fall down?

With customer experience fast becoming the last remaining differentiator between brands in our competitive digital economy, it's time to shine a light on your customer service function.

Related links: Salesforce vs HubSpot CRM

Customer service how

Enable your service team to do their job - better

Whether you have a well-established services operation or if you're starting from scratch, our service experts at Engaging Partners will audit your current processes and technology and provide leadership in customer service systems best practice.

  • We'll help you join the dots between your CRM and Service Hub to enable a single view of the customer throughout their lifecycle
  • Track conversations across all digital and phone channels including live chat and AI-enabled automation 
  • Tickets and pipeline management
  • Knowledgebase set up
  • Workflows, templates, and snippets to automation and increase your team's efficiency
  • NPS and customer satisfaction surveys and workflows to ensure your people know and can learn what's working (and what's not)
  • Sophisticated report dashboards
  • Integration with SaaS platforms including in-app chat and messaging.

If you need some of all of these service solutions, you've come to the right place.

Help your customer service team take better care of your customers.

Get in touch